CERT Training

Friday, August 27, 2010

TGIF!!

I finally made it to Friday evening. It has been a long week and I am ready for the weekend. I worked until 8 pm last Monday and today I am working until 8 pm (13 hours total today). Not only have I been working a radio and answering the phones, I have also been training a couple of employees in dispatch. These employees actually work in the warehouse, however, they have been loaned to us in dispatch because we are so shorthanded. One thing I have learned this week is how hard it is to work a radio, answer the phones and train someone on the computer.

The one thing that I really disliked this week was answering the phones. We have clerks that answer our main number that customers call into, but we have another main line where we receive calls from contractors, other city departments, call okie and others. Some days it is real slow, while other days it rings off the wall. This week, not only has the radio been very busy, but the phone has been real busy. As a matter of fact, after answering the phone all day long at work, I really don't want to answer my home phone, cell phone, or any phone because I am tired of talking. The only reason I worked the radio and answered the phone this week is because our other dispatcher that does this was off all week.

As I said earlier, I have been training a couple of employees this week and it has been a big challenge...only because of all the extra I have had to do. I count it an honor and privilege to be chosen by my boss to train other employees, but this week was a little difficult because of all the distractions. It is so much easier to train someone when you don't have to answer a radio or answer a phone. Fortunately, the other dispatcher will be back next week, so training should be easier.......also, both of the employees I am training are learning rather quickly, which helps.

Well, I woke up this morning not feeling very well. My sinuses have been stopped up and were acting up on me. My eyes hurt and I had a few chills. Knowing I didn't feel good and knowing I was going to have to work 13 hours today, made me do my best to feel better. I am feeling better now, but I am really tired. I need to take some sinus medicine, drink some orange juice and go to bed.

This should be a pretty restful weekend. I have prayer breakfast at the church at 8 in the morning and the rest of the day is mine to relax.
 
http://www.okcentralreact.org/
 

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